RICH CRM FAQ

Thank you for visiting We hope the answers below satisfy any questions you have about RICH CRM and how we can help your organization communicate more effectively and grow!

How does RICH CRM work?

RICH CRM is a user-friendly, web-based system for managing business marketing and operations. Our goal is to help organizations like yours to simplify and streamline what you do every day by combining useful tools into one easy-to-use package.

What kinds of businesses can I manage with RICH CRM?

RICH CRM is flexible enough to help you manage any kind of business. From consultants to lawyers to building contractors, you have the tools at your disposal to make running your business easier. RICH CRM is also in use by networking and membership organizations, non-profits, and startups. We help companies from one employee to one thousand.

What makes RICH CRM special?

RICH CRM is a user-friendly application built by experts in management, marketing, accounting, and operations. Through the use of state-of-the-art software and modern design, RICH CRM delivers the tools you need when you need them. With CRM, sales and marketing automation, and every medium of mass communication, you can be sure you reach your customers, vendors, and prospects with the right message at the right time.

How long does it take to get started?

Getting started is easy. Our free trial lets you get your feet wet, and see all RICH CRM has to offer.

Within 15 minutes, you can build a landing page or use a template to build a professional email
Within an hour, you can build a full website, launch an email newsletter, lead capture form, or set up a phone tree
Within a couple hours, you can have your full web-based contact management system handled by RICH CRM, with unlimited user-defined data fields, custom layouts, and tags
Within the day, you can set up a website signup form auto-responder campaign, design a drip campaign, organize your entire company's projects, build a knowledge base, and implement a support ticketing system
Within a week, your full customized CRM can be in place, complete with marketing automation, mobile marketing, workflows, and more
And we're just scratching the surface... endless possibilities to help your organization thrive are here. Don't forget we have Quick Start programs available to help, too. When you succeed, our mission is fulfilled.

How does richcrm.com.aupare to the competition?

The quick answer, is that nothing stacks up to RICH CRM's combination of features, while still saving you up to 80% or more on your marketing software expenses. Here's a little comparison:

Our example case: a business with 1,000 contacts ($99/month with RICH CRM)

Service	Competitor	Competitor's Price
Email Marketing	Constant Contact, iContact	$30/month + $5/month email archive + $5/month file storage
Calendar and Events	Trumba, Helios	$100-200/month
CRM	Microsoft Dynamics, SalesForce (basic plans, only includes one user)	$25-$100/month
Project Manager	BaseCamp (up to 35 projects)	$49/month
Website Builder	GoDaddy Premium (e-commerce not included, only includes one site)	$20/month
Wiki Manager	Confluence (max 10 users)	$150/month
Ticketing System	Get Satisfaction	$49/month
Marketing Automation	Pardot, Marketo	$1,000+/month
Survey Builder	SurveyMonkey (max 1000 responses)	$20/month

TOTAL FROM COMPETITORS' SOFTWARE		$1,453+/month !!!

Remember, none of these software components talk to each other, while RICH CRM keeps all of these functions combined in one system. And in the above cost calculations, we don't even talk about some of the other features available to you like our Brand Monitor, Coupon Builder, Forum Manager, Mobile Marketing, and more!

We found an independent company that does side-by-side comparisons with all the software companies on the market. We encourage you to do some comparison shopping by looking at our writeup on ombud.com. We also have a PDF version of their in-depth comparison here.

Can I import my contacts from another system?

Absolutely! We have easy-to-use contact import tools, and if you're REALLY busy, our support staff can do your import for you. Just ask! We're happy to help!

Transitioning to RICH CRM will start paying dividends right away, but it's in the long-term that you will realize the enormous return on your investment. If you're starting or in the middle of implementing a non-integrated solution, or trying to piece together different pieces of software and it's not going so well, you're not alone. We have helped many organizations move to a better way of doing business.

Ask yourself how close you are to solving your problems. How soon and how much cost will it take to go down the road you are on? Are you relying on third parties to work together to make your vision happen? Remember that sunk costs don't matter. There's no sense throwing good money after bad - especially when a complete solution like RICH CRM is available. If you face early contract termination fees, ask us about a credit toward your RICH CRM subscription. Remember, RICH CRM is your partner in business, and we want to see you succeed.

Can I download my schedule?

Yes, schedules can be downloaded in vCalendar or iCalendar format for easy integration into everyone's calendar software (Outlook, Palm, Google Calendar, etc).

Why do all accounts require a password to log in?

RICH CRM is dedicated to protecting the privacy of our users. We encrypt all username and password data for your safety.

Do I need to download anything to use RICH CRM?

No - RICH CRM is entirely web-based. Don't forget we also have a convenient mobile app, too.

Which web browsers can I use with RICH CRM?

RICH CRM has been tested with Chrome, Firefox, Microsoft Internet Explorer, and Apple Safari. Be sure you have the latest version of your web browser, as RICH CRM uses cutting edge technology to bring you state-of-the-art business management. For the best user experience, we strongly recommend your screen resolution be at least 1024 pixels wide.

How do you safeguard the information stored in the RICH CRM account?

First, we will never sell, distribute, or share any information about your business without asking your permission FIRST (and no, we won't bury that permission in fine print). Secondly, we realize that your personal information should be kept that way and have endeavored to create the most secure system, with state of the art firewall protection and very restricted access (each account is in its own database, separate from all others). Lastly, we will always communicate with registered business owners when we have major upgrades or maintenance being done to the system. All members of RICH CRM can elect to be on our mailing list.

Do you have a page with your logo graphics on it?

Yes, our logo is available on our Resources page. You may only use our logo with our express written permission.

Ask yourself...

How much simpler would your life be if you only logged in to one software system for your sales and marketing every day?
Does saving money every month sound good to you? Do you like being able to predict your monthly software costs?
Can you track individuals visiting your website and recall that data easily? Do you get alerts when members of your contact database visit your website?
Can you send follow-up emails and surveys to people who attend your events?
Can you build professional-looking websites and storefronts in under 10 minutes?
Can you set up a fundraiser in under 10 minutes?
Does your current contact management or CRM system protect your data from being downloaded?
Does your CRM automatically synch up with your email marketing, social media, mobile marketing, event registration, e-commerce, project management, and website analytics?
Do you have a real, secure, knowledge base or continuity documentation in place for your team?
Does your email marketing integrate seamlessly with your social media?
Do you need a full-featured, easy-to-use project management system that ties in to your CRM?
Do you like having all your company's events, public and private, able to be synched with the right calendars automatically? Can you manage attendance, registration, payment, and check-ins for those events and tie them to drip campaigns?
Can you set up custom lead scoring rules for your business?
Do those lead scores automatically calculated demographic AND activity-based data?
Can you set up a ticketing/support system that automatically integrates with your CRM?
Can you build full featured forms for capturing leads, complete with logic built in so your forms are relevant? Do those forms include auto-responders? Can you connect lead scores with my forms?
Can you set up CRM workflows (sequences of CRM activities) based on groups you assign to a contact? Can you set up workflows based on conversions or forms?
Can you set up drip campaigns, and have those drip campaigns follow logical progressions and filtering?
Can you build professional email campaigns and target them with mail merge for personalization to exactly who you want to send them to?
Can you build surveys and have those responses automatically stored in the CRM?
Can you integrate a mobile marketing strategy?
Can you track when people watch your videos and send automated followups when they do?
Can you easily set up click-to-call with automatic integration with my CRM? Can you also set up inbound call handling with automatic integration with my CRM?
Can you predict who is going to buy what from you? Can you use real data to improve your business model?

Here's a hint - RICH CRM does all this!

There are a lot of tools built in to RICH CRM, and there is a learning curve. Don't be afraid of that learning curve. Remember as time passes, competition is getting smarter. With RICH CRM, you have the chance to bring your business to the next level. In the immortal words of a friend of ours, "if you don't like change, you're going to like irrelevancy even less".

CRM is at the core of RICH CRM - how does it combine with the other main functions?

I already use another software package. Should I switch?

Of course! We will help you with the transition to make it easy and fast. Check out comparisons against some of our competition:

Do you have any Cheat Sheets for best practices when using RICH CRM?

We have the following cheat sheets:

Do you have any other whitepapers or case studies I can look at?

We have many success stories, click here to see our case studies and white papers.