Small Business Marketing Software

Compare RICH CRM with Zoho

At RICH CRM, we have always focused on providing the most complete set of business management tools at the most affordable price. RICH CRM offers free support by phone, email, chat, or web meeting, and all requests are answered by a real person who is dedicated to making you happy. We don't charge you for additional users, and we don't limit the number of emails you can send.

A DIFFERENT PHILOSOPHY

Zoho CRM is a combination of different companies' products, all cobbled together by a larger company who purchased them all. When you purchase different Zoho functions, you have to purchase them separately and try to connect all the pieces together. RICH CRM was designed and built from the ground up with a single, integrated system in mind. Information in your RICH CRM account is immediately accessible wherever you are in the platform, and you have access to data that Zoho simply does not collect. Truly integrated lead scoring, predictive analytics, social collaboration - all of these tools in RICH CRM (but not Zoho) will bring your business to the next level of success, without breaking the bank.

CRM + MARKETING AUTOMATION = EASY

RICH CRM makes it quick and easy for you to automate your marketing efforts to convert leads, grow sales and save time. All of the features you need are available with RICH CRM for one low monthly price. In addition to email marketing, your RICH CRM account includes complete CRM, project management, mobile marketing, event management, true website analytics, social collaboration and more.

Feature	RICH CRM	Zoho
Setup Fee	$199 Account Set Up (includes 3 hours with Client Services team and a Success Coach)	None
Price (based on 5,000 contacts)	$149/month	$35/month/user, but most features require additional monthly costs
Free Trial	30 days	30 days
Monthly Emails	Unlimited	Additional $45/month
Users	Unlimited	$35/user/month
Customer Relationship Management (CRM)	Included	Included
Lead / Opportunity Management and Tracking	Included	Included
Lead Scoring	Included, scoring demographics, custom fields, and activities (email, website, forms, tickets, etc)	Not Available
Predictive Analytics	Included	Not Available
Realtime Alerts	Included	Not Available
Realtime Social Collaboration	Included	Not Available
Email Targeting	Included	Basic, but user must manually set up groups (no automation)
Email Tracking	Included	Basic (opens, clicks, unsubs, bounces only)
Email Templates	Included	Included but with limited customization
Surveys	Included	Additional $19/month
Media File Sharing & Storage	Included	Additional cost, depending on storage plan
Event Registration	Included	Not Available
Project Management	Included	Additional $299/year
Accounting / Financials	Included	Only Invoicing for $15/month
Ticketing System	Included	Not Available
Public & Private Wiki Tools	Included	Additional $3/month
Integrated Social Media Manager	Included	Included
Website Tracking with Campaign Filtering	Included, and with CRM Integration	Basic with no automation and direct CRM integration
Website / Landing Page Builder	Included, also allows for personalized webpages, includes SEO tools	Additional $39/year
Lead Capture/Web Forms	Included, with auto-responders, logic, and CRM integration	Limited, no logic built in
Blogging Tools	Included	Not Available
CRM Workflows	Included	Not Available
Booking Calendar	Included	Not Available
Contact Research	Included	Not Available
Mobile Marketing	$1.50 phone number/month 1.5 cents/SMS Included inbound call manager with text-to-speech, caller recognition and CRM integration Included click-to-call with automatic CRM integration Included SMS to opt-in with automatic email address request if not already in CRM	Not Available